ISO 20000-1:2018 Internal Auditor Training
To provide the knowledge and skills required to perform an internal audit of part of a Service management system based on ISO 20000 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.
Instructor: Mr Paddy
Language: English
Validity Period: 180 days
$329
Course Objective
Traibcert online internal auditor training course trains you on the principles on audit in accordance with the ISO 20000:2018 and ISO 19011:2018 guideline to improve individuals' skills and knowledge towards the standards to meet the requirements and best practices in industry.
This course is designed for information technology professionals as well service sector professionals in Top Management, Service delivery Team Leader, Department heads, Technicians/Supervisor and aspirants looking for a role in Service delivery .
Ideally suited for group training in any organisation to develop the Service culture.
The course duration is 16 hrs with 40 min final assessment to get the certificate
Who can attend the Course
The course is designed to suit all who are interested to play a significant role in the Service management system of the organization and for those who are responsible for internal management system audits including Information technology professionals, department managers, supervisors, Service management representatives, engineers and administrative staff that have a focus on business improvement, performance and profitability.
Prerequisite
This course is for beginners and for group training in organisation to develop the Service management culture and no prior knowledge is needed to take the course.
- A basic knowledge of the concepts of Service management and the relationship between Service management and customer satisfaction
- Understand Service management terms and definitions, used by the ISO 20000 series of standards
- An understanding of the requirements of ISO 20000, which may be gained during the work experience in similar field.
Course Duration
The course duration is approximately 16 hrs.
Final Assessment - 40 mins
Materials provided during the progress of the course (video lectures, all-inclusive learning articles and exploratory activities) are the essential ingredients absolutely compulsory to efficaciously achieve the certification Assessment.
Key Session
This course covers the following topics along with a 15 min exercise at the conclusion of each session
| Topic | Duration |
|---|---|
| Module 1 - Introduction about ISO 20000:2018 and process approach | 106 min |
| Module 2 - Service Management System Principles & HLS | 77 min |
| Module 3 - Context of the Organization | 69 min |
| Module 4 - Leadership principles | 49 min |
| Module 5 - Planning | 55 min |
| Module 6 - Support of the service management system | 97 min |
| Module 7 - Operation of the service management system | 150 min |
| Module 8 - Performance evaluation | 97 min |
| Module 9 - Improvement | 57 min |
| Module 10 - Internal Audit Introduction | 27 min |
| Module 11 - Planning and preparation for and audit | 24 min |
| Module 12 - Performing an audit | 81 min |
| Module 13 - Audit reporting and NCR writing tips | 54 min |
| Final assessment | 40 min |