Name: ISO 20000-1:2018 Awareness Training
Brand: TRAIBCERT LIMITED
SKU: 5dada4e3e4b0d29b9da0a31d
Price: 219 USD
Availability: InStock

ISO 20000-1:2018 Awareness Training

Traibcert Awareness online course is a comprehensive package that delves into every nook and corner you deserve to know about ISO 20000, including all the erstwhile requirements and pragmatic impeccability for compliance. The course is durably defined for novices who exhibit great affinity towards Service management and ISO standards.

Instructor: Mrs Nina ugrinoska

Language: English

Validity Period: 180 days

$329 33% OFF

Course Objective

The well documented training resources,organized agendas, planning and outlay materials that have been fastidiously constructed, precisely moulded and systematically presented, have been laboriously authorized by qualified experts in the exclusive domain of advanced tertiary education. The anticipated objective of both the tutors and pedagogues is to pre-dominantly provide the authorized staff with the essential basic knowledge / experience inthe ingenuity of ISO 20000 – ITSM and to concurrently spawn a suitable platform to fulfil the implementation process,vesting the staff who are conferred with loftier understanding of the management systems approach and the requirements of ISO 20000, consequently affording requisite tools for teams/groups/panels preparing for implementation.

Who can attend the Course

The course is designed to suit all who are interested to play a significant role in the Service management system of the organization and for those who are responsible for internal management system audits including department managers, supervisors, Service management representatives, Front desk engineers and administrative staff that have a focus on business improvement, performance and profitability.

Prerequisite

This course is exclusively formulated for beginners and for group training sessions in organisations to develop the Service culture of the meritorious programme.

No prior knowledge is needed to take the course.
We recommend that participants have previous knowledge of the following to maximize the course benefits.
This course is uniquely designed for students who possess an existing knowledge of, or experience in, Service management. It provides an overview of the management systems approach and the requirements of ISO 20000.
It can be used as a foundation for those who have developed an insistent urge to complete an IRCA certified Lead auditor Service management system auditor training courses.

Course Duration

The course duration is approximately 8hrs

Final Assessment - 20 mins.

Materials provided during the tenure of the course (video lectures,all-inclusive erudite articles and probing activities) are the essential ingredients absolutely compulsory to efficaciouslyachieve the certification Assessment

Key Session

Topic	Duration
Module 1 - Introduction about ISO 20000:2018 and process approach	101 min
Module 2 - Service Management System Principles & HLS	44 min
Module 3 - Context of the Organization	30 min
Module 4 - Leadership principles	29 min
Module 5 - Planning	20 min
Module 6 - Support of the service management system	62 min
Module 7 - Operation of the service management system	95 min
Module 8 - Performance evaluation	35 min
Module 9 - Improvement	44 min
Final assessment	20 min

Reviews

Load More Reviews

Other Courses


	Module 1: Introduction about ISO 20000:2018 and process approach
		Introduction for ISO 20000-1 Awareness Training
		Objective of the course - Awareness
		Contents of the Course - AW
		What is ISO 20000-1:2018
		Why implement ISO 20000-1
		History and evolution of ITSM
		Background
		Application of ITIL with ISO 20000-1
		Introduction of ISO 20000-1:2018
		Content of ISO 20000-1:2018
		Relationship with other frameworks and standards
		Section 1 ISO 20000-1 Quiz
	Module 2: Service Management System Principles & HLS
		Service management system principles and HLS
		Service management
		Service management principles
		Service management - demonstrating conformity
		Principles of Applicability
		Principles of Applicability (cont)
		Parties involved in SMS
		Evaluation and selection of other parties
		Control of other parties
		Defining controls for measuring and evaluating other parties
		Integration, interfaces and co-ordination
	Module 3: Context of the Organization
		3.1 Terms and definition
		3.2 Terms Specific to service management
		3.2 Terms Specific to service management
		4.0 Context of the Organization
		4.1 Understanding the organization and its context
		4.2 Understanding the needs and expectations of interested parties
		4.3 Determining the scope of the Service management system
		4.4 Service management system
		Section 3 Assessment - ISO 20000-1 AW
	Module 4: Leadership
		5.0 Leadership
		5.1 Leadership and commitment
		5.1 Leadership and commitment
		5.1 Leadership and commitment
		5.2 Policy
		5.2 Policy
		5.3 Organizational roles, responsibilities and authorities
		Section 4 Assessment - ISO 20000-1
	Module 5: Planning
		6.0 Planning
		6.1 Actions to address risks and opportunities
		6.1 Actions to address risks and opportunities
		6.1 Actions to address risks and opportunities
		6.2 Service management objectives and planning to achieve them
		6.2 Service management objectives and planning to achieve them
		6.2 Service management objectives and planning to achieve them
		6.2 Service management objectives and planning to achieve them
		6.2 Service management objectives and planning to achieve them
		6.3 Plan the service management system
		6.3 Plan the service management system
		Section 5 Assessment ISO 20000-1
	Module 6: Support of the service management system
		7.0 Planning
		7.1 Resources
		7.2 Competence
		7.3 Awareness
		7.4 Communication
		7.4 Communication
		7.5 Documented Information 7.5.1 General
		7.5 Documented Information 7.5.2 Creating and updating
		7.5 Documented Information 7.5.3 Control of documented information
		7.5 Documented Information 7.5.3 Control of documented information
		7.5 documented information 7.5.4 Service management system documented information
		7.5 documented information 7.5.4 Service management system documented information
		7.6 Knowledge
		Section 6 assessment ISO 20000-1
	Module 7: Operation of the service management system
		8.0 Operations of the service management
		8.1 Operational planning and Control
		8.2 Service portfolio 8.2.1
		8.2 Service portfolio 8.2.2
		8.2 Service portfolio 8.2.3
		8.2 Service portfolio 8.2.3
		8.2 Service portfolio 8.2.3
		8.2.4 Service catalogue management
		8.2.4 Service catalogue management
		8.2.5 Asset management
		8.2.6 Configuration management
		8.2.6 Configuration management
		8.3 Relationship and agreement 8.3.1
		8.3 Relationship and agreement 8.3.1
		8.3 Relationship and agreement 8.3.2
		8.3 Relationship and agreement 8.3.2
		8.3 Relationship and agreement 8.3.3
		8.3 Relationship and agreement 8.3.3
		8.3 Relationship and agreement 8.3.4
		8.3 Relationship and agreement 8.3.4
		8.3 Relationship and agreement 8.3.4
		8.4 Supply and demand 8.4.1
		8.4 Supply and demand 8.4.1
		8.4 Supply and demand 8.4.2
		8.4 Supply and demand 8.4.3
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.1
		8.5 Service design, build and transition 8.5.2
		8.5 Service design, build and transition 8.5.2
		8.5 Service design, build and transition 8.5.2
		8.5 Service design, build and transition 8.5.2
		8.5 Service design, build and transition 8.5.3
		8.5 Service design, build and transition 8.5.3
		8.6 Resolution and fulfilment 8.6.1
		8.6 Resolution and fulfilment 8.6.1
		8.6 Resolution and fulfilment 8.6.2
		8.6 Resolution and fulfilment 8.6.3
		8.6 Resolution and fulfilment 8.6.3
		8.6 Resolution and fulfilment 8.6.3
		8.7 Service Assurance 8.7.1
		8.7 Service Assurance 8.7.2
		8.7 Service Assurance 8.7.2
		8.7 Service Assurance 8.7.3
		8.7 Service Assurance 8.7.3
		8.7 Service Assurance 8.7.3
		section 7 assessment ISO 20000
	Module 8: Performance Evaluation
		9.0 Performance evaluation
		9.1 Monitoring, measurement, analysis and evaluation
		9.2 internal audit
		9.2 internal audit
		9.3 Management review
		9.3 Management review
		9.4 service reporting
		Section 8 Assessment ISO 20000
	Module 9: Improvement
		10.0 Improvement
		10.1 Nonconformity and corrective action
		10.1 Nonconformity and corrective action
		10.2 Continual improvement
		10.2 Continual improvement
		3 years audit cycle
		Section 9 Assessment ISO 20000
	Final Assessment- ISO 20000-1:2018- 25 Min
		Final Assessment ISO 20000- Awareness training

Sign Up Complete your profile

Log In

You may also be interested in