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Module 1: Introduction about ISO 17043:2010 and process approach
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Intro for ISO 17043 Awareness
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Intro ISO 17043
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Scope of training
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About ISO
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Proficiency testing intro
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Proficiency testing intro
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Proficiency testing intro
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Proficiency testing
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Proficiency testing
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Proficiency testing definition
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Inter laboratory comparison
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What is Proficiency testing for
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How to Choose your PT provider
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How to Choose your PT provider
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ISO 17043:2010
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Overview of Clause
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1 Scope & Normative ref
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3 Terms and definitions
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3 Terms and definitions
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3 Terms and definitions
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Module 2: 4.0 Technical Requirements (4.1-4.4.5)
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4.0 Technical Requirements
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4.1 General
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4.2 Personnel
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4.2.4 The proficiency testing provider shall authorize specific personnel to
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4.2.5 Records
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4.2.6 policy
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4.2.7 Staff to receive necessary training
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4.3 Equipment, accommodation and environment
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4.3 Equipment, accommodation and environment
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4.4 Design of proficiency testing schemes
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4.4.1 Planning 4.4.1.3
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4.4.1.4 Proficiency testing
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4.4.1.5 Technical expertise
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4.4.2 Preparation of proficiency test items
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4.4.2 Preparation of proficiency test items
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4.4.3 Homogeneity and stability
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4.4.3 Homogeneity and stability
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4.4.3 Homogeneity and stability
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4.4.4 Statistical design
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4.4.4 Statistical design
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4.4.5 Assigned values
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4.4.5 Assigned values
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Section 2 ISO 17043 Assessment
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Module 3: 4.0 Technical Requirements (4.5-4.7.2)
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4.5 Choice of method or procedure
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4.6 Operation of proficiency testing schemes.
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4.6 Operation of proficiency testing schemes.
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4.6.2 Proficiency test items handling and storage- 4.6.2.1 & 4.6.2.2
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4.6.2 Proficiency test items handling and storage- 4.6.2.3 & 4.6.2.4
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4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.1
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4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.2
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4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.3 & 4.6.3.4
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4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.5
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4.7 Data analysis and evaluation of proficiency testing scheme results- 4.7.1.1 & 4.7.1.2
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4.7 Data analysis and evaluation of proficiency testing scheme results- 4.7.1.3 & 4.7.1.6
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4.7.2 Evaluation of performance - 4.7.2.1
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4.7.2 Evaluation of performance - 4.7.2.2
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Module 4: 4.0 Technical Requirements (4.8-4.10)
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4.8 Reports - 4.8.1
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4.8 Reports - 4.8.2
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4.8 Reports - 4.8.2
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4.8 Reports - 4.8.3 & 4.8.5
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4.9 Communication with participants - 4.9.1 & 4.9.2
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4.9 Communication with participants - 4.9.3, 4.9.4 & 4.9.5
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4.10 Confidentiality- 4.10.1 to 4.10.4
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Section 4 ISO 17043 assessment
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Module 5: 5.0 Management requirements.(5.1 - 5.3)
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5 Management requirements.
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5.1 Organization. 5.1.1 & 5.1.2
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5.1 Organization. 5.1.3 & 5.1.4
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5.1 Organization. 5.1.5
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5.1 Organization. 5.1.5
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5.1 Organization. 5.1.5
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5.2 Management system 5.2.1, 5.2.2
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5.2 Management system 5.2.3
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5.2 Management system 5.2.4 & 8.2.5
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5.2 Management system 5.2.6
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5.2 Management system 5.2.7 & 5.2.8
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5.3 Document control 5.3.1
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5.3 Document control 5.3.2.1
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5.3 Document control 5.3.2.2 & 5.3.2.3
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5.3 Document control 5.3.3.1 & 5.3.3.2
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5.3 Document control 5.3.3.3 & 5.3.3.4
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Section 5 ISO 17043 Assessment
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Module 6: 5.0 Management requirements.(5.4 - 5.15)
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5.4 Review of requests, tenders and contracts-5.4.1 & 5.4.2
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5.4 Review of requests, tenders and contracts-5.4.3 to 5.4.5
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5.5 Subcontracting services- 5.5.1 & 5.5.3
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5.5 Subcontracting services- 5.5.4 & 5.5.5
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5.6 Purchasing services and supplies- 5.6.1 & 5.6.2
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5.6 Purchasing services and supplies- 5.6.3 & 5.6.4
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5.7 Service to the customer
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5.8 Complaints and appeals
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5.9 Control of nonconforming work - 5.9.1
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5.9 Control of nonconforming work - 5.9.2
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5.10 Improvement
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5.11 Corrective actions
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5.11 Corrective actions
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5.11 Corrective actions
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5.12 Preventive actions
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5.13 Control of records
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5.13 Control of records
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5.13 Control of records
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5.13 Control of records
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5.14 Internal audits
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5.14 Internal audits
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5.15 Management reviews
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5.15 Management reviews
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THANK you
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Section 6 ISO 17043 2 Assessment
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Module 7 - Internal audit based on ISO 19011
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Introduction to ISO 19011- Internal audit
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Audit definition
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Audit Terms and Definitions
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Principles of Auditing
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Principles of Auditing
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Audit Objectives
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Internal Vs External Audits
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Module 8: Internal Audit Program
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Planning and preparation of audit - different stages in an audit cycle
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Audit Management
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Internal Audits
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Planning and preparation for an audit
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Planning and preparation of audit
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Planning and preparation for an audit- Initiating the audit
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Audit criteria Vs audit scope
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Planning & Preparation of an Audit Selection of an audit team
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Planning & Preparation of an Audit - Document review
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Planning & Preparation for an Audit Preparation for on-site audit
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Performing an audit- Audit Management
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Performance of an Audit
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Performing an Audit – From collecting information to audit conclusions
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Audit team - Participants
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Key qualities of an auditor
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Performing an Audit – Audit Approach – Attitude of Auditor
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Audit approach - Communication process
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Audit approach - Communication process
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Audit approach - Communication process
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Audit approach - Communication process
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Audit approach - Communication process
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Audit approach - Communication process
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Audit approach - Communication process
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Audit Approach – Questioning techniques
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Audit Approach – Questioning techniques
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Audit approach - Communication process- clarifying questions
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Documentary evidence and follow up actions
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Performing an Audit – How do auditors find evidence ?
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Time management - Preparing a Checklist Format
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Preparing a Checklist Format
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Purpose of checklists
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Visit the field – Move around
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Performing an Audit -Observe Operational Control
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Performing an Audit -Observe Operational Control
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Section Quiz IQA
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Follow Audit trials
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Module 9: NCR Raising and Closure
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Audit Management - reporting an audit
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Audit reporting
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Audit reporting – Writing Non-conformity reports
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NCR’s & Corrective actions Concepts relating to requirements
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Audit reporting – Writing Non-conformity reports
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NCR’s and Corrective actions -Examples of Objective Evidence
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Audit reporting – Writing Non-conformity reports
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Audit reporting – Writing Non-conformity reports
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NCR’s and Corrective action
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Writing Non-conformity reports Do and donts
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Scenario 1 assignment
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Writing Non-conformity reports- matrix
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Writing Non-conformity reports- auditor and auditee
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Writing Non-conformity reports- corrective action
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Difficulties encountered during internal audits
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A piece of counsel
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THANK you
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Final Assessment
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FInal assessment ISO 17043 AW
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