| Module 1: Introduction about ISO 17043:2010 and process approach |
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| | Intro for ISO 17043 Awareness |
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| | Intro ISO 17043 |
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| | Scope of training |
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| | About ISO |
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| | Proficiency testing intro |
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| | Proficiency testing intro |
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| | Proficiency testing intro |
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| | Proficiency testing |
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| | Proficiency testing |
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| | Proficiency testing definition |
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| | Inter laboratory comparison |
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| | What is Proficiency testing for |
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| | How to Choose your PT provider |
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| | How to Choose your PT provider |
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| | ISO 17043:2010 |
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| | Overview of Clause |
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| | 1 Scope & Normative ref |
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| | 3 Terms and definitions |
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| | 3 Terms and definitions |
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| | 3 Terms and definitions |
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| Module 2: 4.0 Technical Requirements (4.1-4.4.5) |
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| | 4.0 Technical Requirements |
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| | 4.1 General |
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| | 4.2 Personnel |
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| | 4.2.4 The proficiency testing provider shall authorize specific personnel to |
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| | 4.2.5 Records |
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| | 4.2.6 policy |
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| | 4.2.7 Staff to receive necessary training |
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| | 4.3 Equipment, accommodation and environment |
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| | 4.3 Equipment, accommodation and environment |
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| | 4.4 Design of proficiency testing schemes |
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| | 4.4.1 Planning 4.4.1.3 |
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| | 4.4.1.4 Proficiency testing |
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| | 4.4.1.5 Technical expertise |
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| | 4.4.2 Preparation of proficiency test items |
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| | 4.4.2 Preparation of proficiency test items |
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| | 4.4.3 Homogeneity and stability |
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| | 4.4.3 Homogeneity and stability |
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| | 4.4.3 Homogeneity and stability |
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| | 4.4.4 Statistical design |
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| | 4.4.4 Statistical design |
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| | 4.4.5 Assigned values |
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| | 4.4.5 Assigned values |
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| | Section 2 ISO 17043 Assessment |
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| Module 3: 4.0 Technical Requirements (4.5-4.7.2) |
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| | 4.5 Choice of method or procedure |
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| | 4.6 Operation of proficiency testing schemes. |
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| | 4.6 Operation of proficiency testing schemes. |
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| | 4.6.2 Proficiency test items handling and storage- 4.6.2.1 & 4.6.2.2 |
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| | 4.6.2 Proficiency test items handling and storage- 4.6.2.3 & 4.6.2.4 |
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| | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.1 |
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| | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.2 |
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| | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.3 & 4.6.3.4 |
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| | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.5 |
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| | 4.7 Data analysis and evaluation of proficiency testing scheme results- 4.7.1.1 & 4.7.1.2 |
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| | 4.7 Data analysis and evaluation of proficiency testing scheme results- 4.7.1.3 & 4.7.1.6 |
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| | 4.7.2 Evaluation of performance - 4.7.2.1 |
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| | 4.7.2 Evaluation of performance - 4.7.2.2 |
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| Module 4: 4.0 Technical Requirements (4.8-4.10) |
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| | 4.8 Reports - 4.8.1 |
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| | 4.8 Reports - 4.8.2 |
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| | 4.8 Reports - 4.8.2 |
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| | 4.8 Reports - 4.8.3 & 4.8.5 |
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| | 4.9 Communication with participants - 4.9.1 & 4.9.2 |
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| | 4.9 Communication with participants - 4.9.3, 4.9.4 & 4.9.5 |
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| | 4.10 Confidentiality- 4.10.1 to 4.10.4 |
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| | Section 4 ISO 17043 assessment |
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| Module 5: 5.0 Management requirements.(5.1 - 5.3) |
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| | 5 Management requirements. |
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| | 5.1 Organization. 5.1.1 & 5.1.2 |
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| | 5.1 Organization. 5.1.3 & 5.1.4 |
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| | 5.1 Organization. 5.1.5 |
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| | 5.1 Organization. 5.1.5 |
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| | 5.1 Organization. 5.1.5 |
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| | 5.2 Management system 5.2.1, 5.2.2 |
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| | 5.2 Management system 5.2.3 |
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| | 5.2 Management system 5.2.4 & 8.2.5 |
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| | 5.2 Management system 5.2.6 |
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| | 5.2 Management system 5.2.7 & 5.2.8 |
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| | 5.3 Document control 5.3.1 |
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| | 5.3 Document control 5.3.2.1 |
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| | 5.3 Document control 5.3.2.2 & 5.3.2.3 |
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| | 5.3 Document control 5.3.3.1 & 5.3.3.2 |
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| | 5.3 Document control 5.3.3.3 & 5.3.3.4 |
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| | Section 5 ISO 17043 Assessment |
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| Module 6: 5.0 Management requirements.(5.4 - 5.15) |
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| | 5.4 Review of requests, tenders and contracts-5.4.1 & 5.4.2 |
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| | 5.4 Review of requests, tenders and contracts-5.4.3 to 5.4.5 |
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| | 5.5 Subcontracting services- 5.5.1 & 5.5.3 |
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| | 5.5 Subcontracting services- 5.5.4 & 5.5.5 |
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| | 5.6 Purchasing services and supplies- 5.6.1 & 5.6.2 |
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| | 5.6 Purchasing services and supplies- 5.6.3 & 5.6.4 |
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| | 5.7 Service to the customer |
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| | 5.8 Complaints and appeals |
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| | 5.9 Control of nonconforming work - 5.9.1 |
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| | 5.9 Control of nonconforming work - 5.9.2 |
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| | 5.10 Improvement |
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| | 5.11 Corrective actions |
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| | 5.11 Corrective actions |
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| | 5.11 Corrective actions |
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| | 5.12 Preventive actions |
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| | 5.13 Control of records |
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| | 5.13 Control of records |
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| | 5.13 Control of records |
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| | 5.13 Control of records |
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| | 5.14 Internal audits |
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| | 5.14 Internal audits |
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| | 5.15 Management reviews |
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| | 5.15 Management reviews |
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| | THANK you |
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| | Section 6 ISO 17043 2 Assessment |
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| Module 7 - Internal audit based on ISO 19011 |
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| | Introduction to ISO 19011- Internal audit |
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| | Audit definition |
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| | Audit Terms and Definitions |
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| | Principles of Auditing |
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| | Principles of Auditing |
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| | Audit Objectives |
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| | Internal Vs External Audits |
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| Module 8: Internal Audit Program |
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| | Planning and preparation of audit - different stages in an audit cycle |
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| | Audit Management |
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| | Internal Audits |
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| | Planning and preparation for an audit |
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| | Planning and preparation of audit |
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| | Planning and preparation for an audit- Initiating the audit |
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| | Audit criteria Vs audit scope |
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| | Planning & Preparation of an Audit Selection of an audit team |
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| | Planning & Preparation of an Audit - Document review |
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| | Planning & Preparation for an Audit Preparation for on-site audit |
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| | Performing an audit- Audit Management |
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| | Performance of an Audit |
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| | Performing an Audit – From collecting information to audit conclusions |
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| | Audit team - Participants |
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| | Key qualities of an auditor |
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| | Performing an Audit – Audit Approach – Attitude of Auditor |
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| | Audit approach - Communication process |
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| | Audit approach - Communication process |
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| | Audit approach - Communication process |
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| | Audit approach - Communication process |
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| | Audit approach - Communication process |
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| | Audit approach - Communication process |
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| | Audit approach - Communication process |
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| | Audit Approach – Questioning techniques |
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| | Audit Approach – Questioning techniques |
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| | Audit approach - Communication process- clarifying questions |
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| | Documentary evidence and follow up actions |
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| | Performing an Audit – How do auditors find evidence ? |
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| | Time management - Preparing a Checklist Format |
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| | Preparing a Checklist Format |
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| | Purpose of checklists |
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| | Visit the field – Move around |
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| | Performing an Audit -Observe Operational Control |
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| | Performing an Audit -Observe Operational Control |
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| | Section Quiz IQA |
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| | Follow Audit trials |
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| Module 9: NCR Raising and Closure |
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| | Audit Management - reporting an audit |
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| | Audit reporting |
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| | Audit reporting – Writing Non-conformity reports |
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| | NCR’s & Corrective actions Concepts relating to requirements |
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| | Audit reporting – Writing Non-conformity reports |
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| | NCR’s and Corrective actions -Examples of Objective Evidence |
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| | Audit reporting – Writing Non-conformity reports |
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| | Audit reporting – Writing Non-conformity reports |
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| | NCR’s and Corrective action |
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| | Writing Non-conformity reports Do and donts |
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| | Scenario 1 assignment |
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| | Writing Non-conformity reports- matrix |
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| | Writing Non-conformity reports- auditor and auditee |
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| | Writing Non-conformity reports- corrective action |
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| | Difficulties encountered during internal audits |
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| | A piece of counsel |
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| | THANK you |
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| Final Assessment |
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| | FInal assessment ISO 17043 AW |
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