ISO 9001:2015 Internal Auditor training

To provide the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

Details for accessing your course will be emailed to you upon payment confirmation from the bank.

Instructor: Dr. Bruce

Language: English

Validity Period: 180 days

$439 34% OFF

$289

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Description
Course Content
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Course Objective

Traibcert online internal auditor training course trains you on the principles on an audit in accordance with the ISO 9001:2015 and ISO 19011:2018 guideline to improve individuals' skills and knowledge towards the standards to meet the requirements and best practices in the industry.

This course is designed for production as well as service sector professionals in Top Management, Quality Team Leader, Department heads, Technicians/Supervisor, and aspirants looking for a role in quality.

Ideally suited for group training in any organization to develop the quality culture.

The course duration is 16 hrs with 40 min final assessment to get the certificate

Who can attend the Course

The course is designed to suit all who are interested to play a significant role in the quality management system of the organization and for those who are responsible for internal management system audits including department managers, supervisors, quality representatives, engineers, and administrative staff that have a focus on business improvement, performance and profitability.

Prerequisite

This course is for beginners and for group training in the organisation to develop the quality culture and no prior knowledge is needed to take the course.

A basic knowledge of the concepts of quality management and the relationship between quality management and customer satisfaction
Understand quality management terms and definitions, used by the ISO 9000 series of standards
An understanding of the requirements of ISO 9001, which may be gained during work experience in a similar field.

Course Duration

The course duration is approximately 16 hrs.

Final Assessment - 40 mins

Materials provided during the progress of the course (video lectures, all-inclusive learning articles, and exploratory activities) are the essential ingredients absolutely compulsory to efficaciously achieve the certification Assessment

Key Session

This course covers the following topics along with a 10 min exercise at the conclusion of each session

Topic	Duration
Module 1 - Introduction about ISO 9001:2015 and process approach	106 min
Module 2 - Quality Management System Principles & HLS	77 min
Module 3 - Context of the Organization	69 min
Module 4 - Leadership principles	49 min
Module 5 - Planning	55 min
Module 6 - Support Process	97 min
Module 7 - Operation	150 min
Module 8 - Performance evaluation	97 min
Module 9 - Improvement	57 min
Module 10 - Internal Audit Introduction	27 min
Module 11 - Planning and preparation for and audit	24 min
Module 12 - Performing an audit	81 min
Module 13 - Audit reporting and NCR writing tips	54 min
Final assessment	40 min

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Module 1: Introduction to Quality management System and process approach
	Introduction to ISO 9001:2015 internal Auditor	Preview
	Session Objectives
	About ISO
	Why ISO
	ISO 9001:2015 Definition
	Need for Quality
	Cost of Quality
	Origin and History of ISO 9000
	Review and revision of Standards
	ISO 9001 - Relevance in other Industry
	The Revised Quality Principles
	Process Approach
	0.3 Process approach - Model of a process based QMS
	0.3 Process approach
	Evidenced based decision making
	Relationship Management
	3 Core concepts
	Section 1 assessment ISO 9001
Module 2: Quality management system principles & HLS
	Management System
	Quality Management System
	What is quality management all about?
	Key Changes
	Key Benefits of High Level Structure
	Benefits for the Organization
	Process based model of QMS-Cl. 4
	HLS and the new ISO 9001:2015 Structure
	Overview of ISO 9001:2015
	1.0 Scope
	3.0 Terms and definition Sl-1
	3.0 Terms and definition Sl-2
	3.0 terms and definition SL-3
	Section 2 assessment ISO 9001
Module 3: Context of the Organization
	4.0 Context of the organization
	4.1 Context of the Organization SL-1
	4.1 Context of the Organization SL-2
	4.1 Context of the Organization SL-3
	4.2 Understanding the needs and expectations SL-1
	4.2 Understanding the needs and expectations SL-2
	4.3 Determining the scope of QMS
	4.4 Quality Management System & its Process- 4.4.1
	4.4 Quality Management System & its Process- 4.4.1
	4.4 Quality Management System & its Process- 4.4.2
	Clause 4.0 Summary
	Auditing Clause 4.0 Hints
	Section 4 Assessment ISO 9001
Module 4: Leadership Principles
	5.0 Leadership
	5.1 Leadership and Commitment
	5.1 Leadership and Commitment
	5.1.2 Customer focus
	5.2 Quality Policy
	5.2 Quality Policy
	5.3 Organizational Roles, Responsibilities & Authorities
	Clause 5.0 Summary
	Auditing Clause 5.0 Hints
	Section 5 assessment ISO 9001
Module 5: Planning
	6.0 Planning
	6.1 Actions to address risks & opportunities QMS
	Risks and opportunities
	What is risk based thinking?
	What is risk based thinking?- Why Should I adopt
	What is risk based thinking?- What Should I do?
	What is risk based thinking?- What Should I do?
	Risk management- What is Risk
	6.2 Quality Objectives and planning to achieve
	6.2 Quality Objectives and planning to achieve
	6.3 Planning of changes
	Clause 6.0 Summary
	Auditing Clause 6.0 Hints
	Section 6 assessment ISO 9001
Module 6: Support process
	7.0 Support Processes
	7.1 Resources 7.1.1 General
	7.1.2 Resources - People
	7.1.3 Resources - Infrastructure
	7.1.4 Resources – Environment for the operation of processes
	7.1.5 Monitoring & Measuring Resources
	7.1.5.2 Measurement traceability
	7.1.6 Organizational Knowledge QMS
	7.2 Competence
	7.3 Awareness
	7.4 Communication
	7.5 Documented Information
	7.5 Documented Information 7.5.1 General
	7.5 Documented Information 7.5.2 Creation and updating
	7.5 Documented Information 7.5.3 Control
	7.5 Documented Information
	Clause 7.0 Summary
	Auditing Clause 7.0 Hints
	Auditing Clause 7.0 Hints
Module 7: Operation
	8.0 Operation
	8.1 Operational planning and control
	8.2 Requirements for products and services
	8.2.3 Review of the requirements for products and services
	8.2.3 Review of the requirements for products and services
	8.2.4 Changes to requirements for products and services
	8.3 Design and Development of Products and Services 8.3.1 General
	8.3.2 Design and Development Planning
	8.3.3 Design and Development Inputs
	8.3.4 Design and Development Controls
	8.3.5 Design and Development Outputs
	8.3.6 Design and Development change
	8.4 Control of externally provided Products & Services
	8.4.2 Control of externally provided Products & Services - Type and extent of control
	8.4.3 Control of externally provided Products & Services – Information for external providers
	8.5 Production and service provision 8.5.1 Control of Production and service provision
	8.5.2 Identification and Traceability
	8.5.3 Property belonging to customers or external providers
	8.5.4 Preservation
	8.5.5 Post-delivery activities
	8.5.6 Control of changes
	8.6 Release of products and services
	8.7 Control of nonconforming outputs
	8.7 Control of nonconforming outputs 8.7.2
	Clause 8.0 Summary
	Clause 8.0 Summary
	Auditing Clause 8.0 Hints
	Section 7 Assessment ISO 9001
Module 8: Performance Evaluation
	9.0 Performance evaluation
	9.1 Monitoring, measurement, analysis and evaluation
	9.1 Monitoring, measurement, analysis and evaluation 9.1.2 Customer satisfaction
	9.1 Monitoring, measurement, analysis and evaluation 9.1.3 analysis and evaluation
	9.2 Internal audit 9.2.1
	9.2 Internal Audit 9.2.2
	9.3 Management Review 9.3.1
	9.3 Management review Inputs 9.3.2
	9.3 Management Review 9.3.3
	Clause 9.0 Summary
	Auditing Clause 9.0 Hints
Module 9: Improvement
	10.0 IMPROVEMENT
	10.1 General
	10.2 Nonconformity and corrective action 10.2.1
	10.2 Nonconformity and corrective action 10.2.2
	10.3 Continual improvement
	Clause 10.0 Summary
	Auditing Clause 10.0 Hints
	External Audit Cycle ISO 9001
	THANK you
	Section 8 & 9 Assessment ISO 9001
Module 10: Internal Audit introduction ISO 19011:2018
	Introduction to ISO 19011- Internal audit
	Audit definition
	Audit - Terms and Definitions
	Principles of Auditing
	Principles of Auditing
	Audit Objectives
	Internal Vs External Audits
Module 11: Planning and preparation for an audit
	Planning and preparation of audit - different stages in an audit cycle
	Audit Management
	Internal Audits
	Planning and preparation for an audit
	Planning and preparation of audit
	Planning and preparation for an audit- Initiating the audit
	Audit criteria Vs audit scope
	Planning & Preparation of an Audit Selection of an audit team
	Planning & Preparation of an Audit - Document review
	Planning & Preparation for an Audit Preparation for on-site audit
Module 12: Performing an audit
	Performing an audit- Audit Management
	Performance of an Audit
	Performing an Audit – From collecting information to audit conclusions
	Audit team - Participants
	Key qualities of an auditor
	Performing an Audit – Audit Approach – Attitude of Auditor
	Audit approach - Communication process
	Audit approach - Communication process
	Audit approach - Communication process
	Audit approach - Communication process
	Audit approach - Communication process
	Audit approach - Communication process
	Audit approach - Communication process
	Audit Approach – Questioning techniques
	Audit Approach – Questioning techniques
	Audit approach - Communication process- clarifying questions
	Documentary evidence and follow up actions
	Performing an Audit – How do auditors find evidence ?
	Time management - Preparing a Checklist Format
	Preparing a Checklist Format
	Purpose of checklists
	Visit the field – Move around
	Performing an Audit -Observe Operational Control
	Performing an Audit -Observe Operational Control
	Section Quiz IQA
	Follow Audit trials
Module 13: Audit reporting and NCR writing tips
	Audit Management - reporting an audit
	Audit reporting
	Audit reporting – Writing Non-conformity reports
	NCR’s & Corrective actions Concepts relating to requirements
	Audit reporting – Writing Non-conformity reports
	NCR’s and Corrective actions -Examples of Objective Evidence
	Audit reporting – Writing Non-conformity reports
	Audit reporting – Writing Non-conformity reports
	NCR’s and Corrective action
	Writing Non-conformity reports Do and donts
	Writing Non-conformity reports- scenario- 1
	Writing Non-conformity reports- scenario- 2
	Writing Non-conformity reports- matrix
	Writing Non-conformity reports- auditor and auditee
	Writing Non-conformity reports- corrective action
	Difficulties encountered during internal audits
	A piece of counsel
	THANK you
Final Assessment
	ISO 9001 Final assessment

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