|  | Module 1: Introduction about ISO 17043:2010 and process approach |  | 
															
																
																	
																		|  |  | Intro for ISO 17043 Awareness |  | 
																
																	
																		|  |  | Intro ISO 17043 |  | 
																
																	
																		|  |  | Scope of training |  | 
																
																	
																		|  |  | About ISO |  | 
																
																	
																		|  |  | Proficiency testing intro |  | 
																
																	
																		|  |  | Proficiency testing intro |  | 
																
																	
																		|  |  | Proficiency testing intro |  | 
																
																	
																		|  |  | Proficiency testing |  | 
																
																	
																		|  |  | Proficiency testing |  | 
																
																	
																		|  |  | Proficiency testing definition |  | 
																
																	
																		|  |  | Inter laboratory comparison |  | 
																
																	
																		|  |  | What is Proficiency testing for |  | 
																
																	
																		|  |  | How to Choose your PT provider |  | 
																
																	
																		|  |  | How to Choose your PT provider |  | 
																
																	
																		|  |  | ISO 17043:2010 |  | 
																
																	
																		|  |  | Overview of Clause |  | 
																
																	
																		|  |  | 1 Scope & Normative ref |  | 
																
																	
																		|  |  | 3 Terms and definitions |  | 
																
																	
																		|  |  | 3 Terms and definitions |  | 
																
																	
																		|  |  | 3 Terms and definitions |  | 
																
															
														
															
																|  | Module 2: 4.0 Technical Requirements (4.1-4.4.5) |  | 
															
																
																	
																		|  |  | 4.0 Technical Requirements |  | 
																
																	
																		|  |  | 4.1 General |  | 
																
																	
																		|  |  | 4.2 Personnel |  | 
																
																	
																		|  |  | 4.2.4 The proficiency testing provider shall authorize specific personnel to |  | 
																
																	
																		|  |  | 4.2.5 Records |  | 
																
																	
																		|  |  | 4.2.6 policy |  | 
																
																	
																		|  |  | 4.2.7 Staff to receive necessary training |  | 
																
																	
																		|  |  | 4.3 Equipment, accommodation and environment |  | 
																
																	
																		|  |  | 4.3 Equipment, accommodation and environment |  | 
																
																	
																		|  |  | 4.4 Design of proficiency testing schemes |  | 
																
																	
																		|  |  | 4.4.1 Planning 4.4.1.3 |  | 
																
																	
																		|  |  | 4.4.1.4 Proficiency testing |  | 
																
																	
																		|  |  | 4.4.1.5 Technical expertise |  | 
																
																	
																		|  |  | 4.4.2 Preparation of proficiency test items |  | 
																
																	
																		|  |  | 4.4.2 Preparation of proficiency test items |  | 
																
																	
																		|  |  | 4.4.3 Homogeneity and stability |  | 
																
																	
																		|  |  | 4.4.3 Homogeneity and stability |  | 
																
																	
																		|  |  | 4.4.3 Homogeneity and stability |  | 
																
																	
																		|  |  | 4.4.4 Statistical design |  | 
																
																	
																		|  |  | 4.4.4 Statistical design |  | 
																
																	
																		|  |  | 4.4.5 Assigned values |  | 
																
																	
																		|  |  | 4.4.5 Assigned values |  | 
																
																	
																		|  |  | Section 2 ISO 17043 Assessment |  | 
																
															
														
															
																|  | Module 3: 4.0 Technical Requirements (4.5-4.7.2) |  | 
															
																
																	
																		|  |  | 4.5 Choice of method or procedure |  | 
																
																	
																		|  |  | 4.6 Operation of proficiency testing schemes. |  | 
																
																	
																		|  |  | 4.6 Operation of proficiency testing schemes. |  | 
																
																	
																		|  |  | 4.6.2 Proficiency test items handling and storage- 4.6.2.1 & 4.6.2.2 |  | 
																
																	
																		|  |  | 4.6.2 Proficiency test items handling and storage- 4.6.2.3 & 4.6.2.4 |  | 
																
																	
																		|  |  | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.1 |  | 
																
																	
																		|  |  | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.2 |  | 
																
																	
																		|  |  | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.3 & 4.6.3.4 |  | 
																
																	
																		|  |  | 4.6.3 Packaging, labelling and distribution of proficiency test items 4.6.3.5 |  | 
																
																	
																		|  |  | 4.7 Data analysis and evaluation of proficiency testing scheme results- 4.7.1.1 & 4.7.1.2 |  | 
																
																	
																		|  |  | 4.7 Data analysis and evaluation of proficiency testing scheme results- 4.7.1.3 & 4.7.1.6 |  | 
																
																	
																		|  |  | 4.7.2 Evaluation of performance - 4.7.2.1 |  | 
																
																	
																		|  |  | 4.7.2 Evaluation of performance - 4.7.2.2 |  | 
																
															
														
															
																|  | Module 4: 4.0 Technical Requirements (4.8-4.10) |  | 
															
																
																	
																		|  |  | 4.8 Reports - 4.8.1 |  | 
																
																	
																		|  |  | 4.8 Reports - 4.8.2 |  | 
																
																	
																		|  |  | 4.8 Reports - 4.8.2 |  | 
																
																	
																		|  |  | 4.8 Reports - 4.8.3 & 4.8.5 |  | 
																
																	
																		|  |  | 4.9 Communication with participants - 4.9.1 & 4.9.2 |  | 
																
																	
																		|  |  | 4.9 Communication with participants - 4.9.3, 4.9.4 & 4.9.5 |  | 
																
																	
																		|  |  | 4.10 Confidentiality- 4.10.1 to 4.10.4 |  | 
																
																	
																		|  |  | Section 4 ISO 17043 assessment |  | 
																
															
														
															
																|  | Module 5: 5.0 Management requirements.(5.1 - 5.3) |  | 
															
																
																	
																		|  |  | 5 Management requirements. |  | 
																
																	
																		|  |  | 5.1 Organization. 5.1.1 & 5.1.2 |  | 
																
																	
																		|  |  | 5.1 Organization. 5.1.3 & 5.1.4 |  | 
																
																	
																		|  |  | 5.1 Organization. 5.1.5 |  | 
																
																	
																		|  |  | 5.1 Organization. 5.1.5 |  | 
																
																	
																		|  |  | 5.1 Organization. 5.1.5 |  | 
																
																	
																		|  |  | 5.2 Management system 5.2.1, 5.2.2 |  | 
																
																	
																		|  |  | 5.2 Management system 5.2.3 |  | 
																
																	
																		|  |  | 5.2 Management system 5.2.4 & 8.2.5 |  | 
																
																	
																		|  |  | 5.2 Management system 5.2.6 |  | 
																
																	
																		|  |  | 5.2 Management system 5.2.7 & 5.2.8 |  | 
																
																	
																		|  |  | 5.3 Document control 5.3.1 |  | 
																
																	
																		|  |  | 5.3 Document control 5.3.2.1 |  | 
																
																	
																		|  |  | 5.3 Document control 5.3.2.2 & 5.3.2.3 |  | 
																
																	
																		|  |  | 5.3 Document control 5.3.3.1 & 5.3.3.2 |  | 
																
																	
																		|  |  | 5.3 Document control 5.3.3.3 & 5.3.3.4 |  | 
																
																	
																		|  |  | Section 5 ISO 17043 Assessment |  | 
																
															
														
															
																|  | Module 6: 5.0 Management requirements.(5.4 - 5.15) |  | 
															
																
																	
																		|  |  | 5.4 Review of requests, tenders and contracts-5.4.1 & 5.4.2 |  | 
																
																	
																		|  |  | 5.4 Review of requests, tenders and contracts-5.4.3 to 5.4.5 |  | 
																
																	
																		|  |  | 5.5 Subcontracting services- 5.5.1 & 5.5.3 |  | 
																
																	
																		|  |  | 5.5 Subcontracting services- 5.5.4 & 5.5.5 |  | 
																
																	
																		|  |  | 5.6 Purchasing services and supplies- 5.6.1 & 5.6.2 |  | 
																
																	
																		|  |  | 5.6 Purchasing services and supplies- 5.6.3 & 5.6.4 |  | 
																
																	
																		|  |  | 5.7 Service to the customer |  | 
																
																	
																		|  |  | 5.8 Complaints and appeals |  | 
																
																	
																		|  |  | 5.9 Control of nonconforming work - 5.9.1 |  | 
																
																	
																		|  |  | 5.9 Control of nonconforming work - 5.9.2 |  | 
																
																	
																		|  |  | 5.10 Improvement |  | 
																
																	
																		|  |  | 5.11 Corrective actions |  | 
																
																	
																		|  |  | 5.11 Corrective actions |  | 
																
																	
																		|  |  | 5.11 Corrective actions |  | 
																
																	
																		|  |  | 5.12 Preventive actions |  | 
																
																	
																		|  |  | 5.13 Control of records |  | 
																
																	
																		|  |  | 5.13 Control of records |  | 
																
																	
																		|  |  | 5.13 Control of records |  | 
																
																	
																		|  |  | 5.13 Control of records |  | 
																
																	
																		|  |  | 5.14 Internal audits |  | 
																
																	
																		|  |  | 5.14 Internal audits |  | 
																
																	
																		|  |  | 5.15 Management reviews |  | 
																
																	
																		|  |  | 5.15 Management reviews |  | 
																
																	
																		|  |  | THANK you |  | 
																
																	
																		|  |  | Section 6 ISO 17043 2 Assessment |  | 
																
															
														
															
																|  | Module 7 - Internal audit based on ISO 19011 |  | 
															
																
																	
																		|  |  | Introduction to ISO 19011- Internal audit |  | 
																
																	
																		|  |  | Audit definition |  | 
																
																	
																		|  |  | Audit Terms and Definitions |  | 
																
																	
																		|  |  | Principles of Auditing |  | 
																
																	
																		|  |  | Principles of Auditing |  | 
																
																	
																		|  |  | Audit Objectives |  | 
																
																	
																		|  |  | Internal Vs External Audits |  | 
																
															
														
															
																|  | Module 8: Internal Audit Program |  | 
															
																
																	
																		|  |  | Planning and preparation of audit - different stages in an audit cycle |  | 
																
																	
																		|  |  | Audit Management |  | 
																
																	
																		|  |  | Internal Audits |  | 
																
																	
																		|  |  | Planning and preparation for an audit |  | 
																
																	
																		|  |  | Planning and preparation of audit |  | 
																
																	
																		|  |  | Planning and preparation for an audit- Initiating the audit |  | 
																
																	
																		|  |  | Audit criteria Vs audit scope |  | 
																
																	
																		|  |  | Planning & Preparation of an Audit Selection of an audit team |  | 
																
																	
																		|  |  | Planning & Preparation of an Audit - Document review |  | 
																
																	
																		|  |  | Planning & Preparation for an Audit Preparation for on-site audit |  | 
																
																	
																		|  |  | Performing an audit- Audit Management |  | 
																
																	
																		|  |  | Performance of an Audit |  | 
																
																	
																		|  |  | Performing an Audit – From collecting information to audit conclusions |  | 
																
																	
																		|  |  | Audit team - Participants |  | 
																
																	
																		|  |  | Key qualities of an auditor |  | 
																
																	
																		|  |  | Performing an Audit – Audit Approach – Attitude of Auditor |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit approach - Communication process |  | 
																
																	
																		|  |  | Audit Approach – Questioning techniques |  | 
																
																	
																		|  |  | Audit Approach – Questioning techniques |  | 
																
																	
																		|  |  | Audit approach - Communication process- clarifying questions |  | 
																
																	
																		|  |  | Documentary evidence and follow up actions |  | 
																
																	
																		|  |  | Performing an Audit – How do auditors find evidence ? |  | 
																
																	
																		|  |  | Time management - Preparing a Checklist Format |  | 
																
																	
																		|  |  | Preparing a Checklist Format |  | 
																
																	
																		|  |  | Purpose of checklists |  | 
																
																	
																		|  |  | Visit the field – Move around |  | 
																
																	
																		|  |  | Performing an Audit -Observe Operational Control |  | 
																
																	
																		|  |  | Performing an Audit -Observe Operational Control |  | 
																
																	
																		|  |  | Section Quiz IQA |  | 
																
																	
																		|  |  | Follow Audit trials |  | 
																
															
														
															
																|  | Module 9: NCR Raising and Closure |  | 
															
																
																	
																		|  |  | Audit Management - reporting an audit |  | 
																
																	
																		|  |  | Audit reporting |  | 
																
																	
																		|  |  | Audit reporting – Writing Non-conformity reports |  | 
																
																	
																		|  |  | NCR’s & Corrective actions Concepts relating to requirements |  | 
																
																	
																		|  |  | Audit reporting – Writing Non-conformity reports |  | 
																
																	
																		|  |  | NCR’s and Corrective actions -Examples of Objective Evidence |  | 
																
																	
																		|  |  | Audit reporting – Writing Non-conformity reports |  | 
																
																	
																		|  |  | Audit reporting – Writing Non-conformity reports |  | 
																
																	
																		|  |  | NCR’s and Corrective action |  | 
																
																	
																		|  |  | Writing Non-conformity reports Do and donts |  | 
																
																	
																		|  |  | Scenario 1 assignment |  | 
																
																	
																		|  |  | Writing Non-conformity reports- matrix |  | 
																
																	
																		|  |  | Writing Non-conformity reports- auditor and auditee |  | 
																
																	
																		|  |  | Writing Non-conformity reports- corrective action |  | 
																
																	
																		|  |  | Difficulties encountered during internal audits |  | 
																
																	
																		|  |  | A piece of counsel |  | 
																
																	
																		|  |  | THANK you |  | 
																
															
														
															
																|  | Final Assessment |  | 
															
																
																	
																		|  |  | FInal assessment ISO 17043 AW |  |